Customer Experience Officer

Full job description

The Customer Experience Officer is responsible for enhancing the overall customer journey by developing and implementing effective strategies, improving service quality, and ensuring customer satisfaction. This role involves collaborating with various departments to address customer concerns, analyzing feedback, and driving continuous improvement.

Key Responsibilities:

• Develop and implement customer experience strategies.
• Monitor and analyze customer feedback and complaints.
• Collaborate with departments to resolve customer issues promptly.
• Utilize data to identify trends and areas for improvement.
• Design and oversee customer loyalty programs.
• Report on customer experience metrics and KPIs.

Job Type: Full-time

Pay: ₦70,000.00 - ₦90,000.00 per month

Application Question(s):

• How do you typically gather and analyze customer feedback?

Share any tools or methods you use and how you have applied this information to improve customer satisfaction.

• Describe your experience with customer service software and tools.

Which tools are you proficient in, and how have they helped you in your role?

• Provide an example of a time when you successfully resolved a complex customer issue.

What steps did you take, and what was the result?

• What motivates you to work in customer experience, and why do you want to join our company?